DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):
- Analyze customer service requirements using electrical engineering concepts to accurately assess customer load.
- Use the approved table driven quotation estimating tool to provide a quote for the service within one to two business days.
- Analyze customer facility connections to the power grid in order to identify distribution system requirements.
- Commit price and complete proposals for non-complex distribution quotations.
- Provide ongoing direction to the New Connects Assistant to ensure the quality of the quote letter and information within the documentation supplied to the customer is clear, accurate and timely.
- Work with the Contribution Coordinator to ensure that customer contributions and advances are paid and recorded in SAP.
- Assist Quotation Analysts with the more complex jobs, including information gathering and callbacks.
- Advise Stakeholder Relation Managers and Major Account Representatives of issues pertaining to new connect requests
- Build and maintain relationships with internal and external stakeholders; this includes providing technical guidance and communicating effectively.
- Provide excellent customer service by communicating with customers about new connect requirements and working to resolve problems and/or concerns.
KNOWLEDGE, SKILLS & ABILITIES:
- Proven ability to develop and maintain effective relationships with internal and external stakeholders; this includes good written and verbal communication, interpersonal and problem solving skills.
- Customer service focus supported by organizational and time management skills.
- Proven ability to work both independently and as a member of a team.
- Knowledge of applicable standards and rules of the various Rural Electrification Association (REA) groups.
- Strong computer skills with intermediate proficiency in MS Excel.
- Working knowledge of operations, distribution line design, distribution planning, power quality protection, and construction.
- Knowledge of applicable standards, codes, and regulations.
- Basic understanding of various project management tools and techniques.
EDUCATION & EXPERIENCE:
- High school diploma.
- An Electrical Technology Diploma or Equivalent Degree/Designation; OR completion of Electrical Theory 1, 2 & 3 within two (2) years of date of hire; and Minimum 3 years experience in design, construction or rates and investment policies.
Design, construction or rates and investment policies can be defined as the following:
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Construction – Power Line Technician completed 3rd year of apprenticeship program
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Design – 3 years experience using an automated line design program to analyze survey data and evaluate and modify pole and line design
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Rates and Investment Policies – 3 years experience with interpreting economic data, evaluating investment levels for varying loads and rate types, and applying applicable rates.
TO APPLY TO THIS POSITION:
Please submit your resume to careerscanada
fortisalberta.com and quote posting No.: U10-129 and position title, "New Connects Analyst – 24 Month Term".
LATE APPLICATIONS WILL NOT BE ACCEPTED
We thank all applicants for their interest, however only those external candidates to be considered for an interview will be contacted. All internal candidates will be notified.
PLEASE NOTE:
The company does not search employee files for relevant personal data (i.e. work history). Please ensure that any application/resume submitted outlines all relevant data you feel the company requires to evaluate your capabilities against the job requirements.
WHO WE ARE:
As owner and operator of more than 60 per cent of Alberta’s total electricity distribution network, FortisAlberta’s focus is delivering safe and reliable electricity to 482,300 residential, farm and business customers. The Company serves more than 200 communities with 110,500 kilometres of distribution power lines across Alberta. FortisAlberta is a wholly-owned, indirect subsidiary of Fortis Inc., the largest investor-owned distribution utility in Canada, serving more than two million gas and electricity customers.
In 2009, FortisAlberta invested $391 million in its electricity distribution system to improve reliability of service and meet customer needs.
When you apply for a position with FortisAlberta Inc. and/or provide your resume to us, we may use or disclose the information that you provide to determine your suitability for specific positions or future employment opportunities with FortisAlberta, to confirm your work history or qualifications, and to contact any references that you have provided with your resume or elsewhere in your application. We may create an employee file using such information if you become an employee of FortisAlberta Inc. In certain circumstances, your consent may be required for FortisAlberta to use or disclose your information in the manner that we have described. By providing your information to FortisAlberta we assume that you have consented to such activities. For further information, please refer to the FortisAlberta Privacy Policies (available at www.fortisalberta.com) or contact FortisAlberta's Privacy Officer at privacyofficerfortisalberta.com . 
