Desktop Technician

Clallam County PUD

Beautiful North Olympic Peninsula, Port Angeles, Washington

Salary Range: Range 11 ($4,044 - $5,751 per month)

Deadline:  Applications accepted until position filled (1st review July 7, 2010)

Are you tired of the traffic?  Are you an Outdoor Enthusiast?  Clallam County has mild weather, little rain and is located on the beautiful Olympic Peninsula in Washington.  We have lakes, mountains, rivers and an ocean sea coast where hunters, fishermen, hikers, campers, bikers, skiers, kayakers and all outdoor enthusiasts gather for an abundance of outdoor fun.  The Olympic Peninsula offers great communities, schools and shopping. 

We are seeking a Desktop Technician to provide a single point of contact for end users to receive desktop support and maintenance which includes installing, diagnosing, repairing, maintaining and upgrading all PC software, hardware and equipment to ensure optimal workstation performance; troubleshooting problem areas (in person, by telephone or via e-mail) to facilitate accomplishment of the District's mission and goals in an efficient and effective manner while protecting the integrity, stability, security and confidentiality of the District's computer systems.

Essential Job Functions:

Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Conduct research on desktop products in support of PC procurement and development efforts.  Evaluate and recommend products for purchase. Submit Purchase Request for purchase of PCs, desktop hardware and related products. Field incoming help requests from end users in person, via telephone, pages and/or emails. Document all pertinent end user identification information, including name, department, contract information and nature of problem or issue. Perform onsite analysis, diagnosis and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Collaborate with System/Network Administrators to ensure efficient operation of the District's desktop computing environment. Track and maintain historic logs of desktop issues and resolutions. Prepare tests and applications for monitoring desktop performance and make available performance statistics and reports.

Education, Experience and Training:

Must have bachelor's degree in computer science, math, business or other applicable area; or equivalent college and technical training with five years of equivalent work experience.

Other Requirements:

Must pass a District physical examination and be able to perform essential job functions.

Must have a valid Washington State driver's license and a safe driving record.  Employees moving to Washington will have up to six months to obtain the State license.

Information on the Beautiful Olympic Peninsula:  Our website, www.clallampud.net provides links to our community, Chambers of Commerce, schools, lodging, real estate, places to go and things to do on the Peninsula.

To Apply: An application packet, job description and additional information about our company may be retrieved at our website at www.clallampud.net.  Contact us at 360-565-3228. EOE